🧠 General

What are your products intended for?

All products are supplied strictly for laboratory and scientific research use only. They are not intended for human consumption, medical, or therapeutic applications.

Our products are produced using established peptide synthesis methods and undergo controlled quality procedures to ensure consistency, stability, and reliability.

Peptides are supplied in lyophilised (freeze-dried) form. This results in a very small visible volume while still containing the stated quantity.

Appearance may vary slightly depending on the compound and batch. These variations are normal and do not affect product integrity or performance.

Products should be stored in a cool, dry environment away from direct light. For optimal stability, refrigeration is recommended.

🧪 Quality & Testing

Are your products tested?

All products undergo internal quality control procedures during manufacturing to ensure consistency and expected purity standards.

Batch-specific documentation may be available upon request, depending on the product.

Certain compounds may include stabilising agents where required. Full details can be provided on request.

💳 Orders & Payment

What payment methods are accepted?

All available payment methods are displayed securely at checkout.

Once an order has been placed, changes may not always be possible. Please contact us as soon as possible and we will do our best to assist.

Yes, we offer wholesale and bulk pricing. Please contact us directly for further details.

📦 Shipping

When are orders dispatched?

Orders are typically processed and dispatched within 1–3 working days.

Delivery times vary depending on location and selected shipping method. Full details are shown at checkout.

Yes, tracking details are issued once your order has been dispatched.

If your order is delayed or missing, please contact us and we will work directly with the courier to resolve the issue.

🌍 International Shipping

Do you ship internationally?

Currently, we only ship within the United Kingdom.

🔁 Returns & Support

Do you accept returns?

Due to the nature of our products, returns are only accepted where an error has occurred or items arrive damaged.

Please contact us with your order details and we will resolve the issue as quickly as possible.

You can contact us via email or through the contact form on our website. 📧 Average response time: within 24 hours

Contact info@pepmatrix.co.uk

For further enquiries!